Nowadays, faster population growth as well as new lifestyles which societies have adopted, partly due to the intensive use of Information and Communication Technology (ICT), have lead governments to provide alternatives to reduce the problems caused by population growth mainly in large cities, besides addressing the necessities and requests of their citizens and visitors. The aim of this research is to generate the first approaches for the urban tourism role, as one of the main Economic sectors for cities, in the Digital, Smart and Knowledge city (DSKC) of Mexico City under a systemic approach. Thus, the Soft Systems Methodology (SSM) is applied. At the same time, the Strategic-Management Model (SMM) is used in a complementary and parallel way. The results achieved so far allow us to propose: i) a definition of the DSKC; ii) an approach to the urban tourism role in the DSNC; iii) a first outline of the systemic model of urban tourism in the DSKC of Mexico City; iv) the conflicts among the components of urban tourism and the DSKC; v) the key stakeholders of the system and; vi) the mission of the system in study, as well as feasible strategies to implement shortly to accomplish the mission. Hence, the bases are stablished in order to continue with the remaining steps of the Methodology and model for the construction of a systemic model proposal of the urban tourism incorporation in the DSKC of Mexico City.